Front Desk & Administrative Officer - Dynamic Customer Service Role in Bali
Are you a people-person with a passion for delivering exceptional service? PERSOL is seeking a Front Desk & Administrative Officer to join our dynamic team in Bali. This role offers a unique blend of customer interaction, administrative support, and the opportunity to be part of a growing hospitality company. Located in the heart of Bali's vibrant tourism scene, you'll be at the forefront of delivering outstanding service to our guests and partners.
As a Front Desk & Administrative Officer at PERSOL, you'll handle all front desk operations, including check-ins, check-outs, and guest inquiries. You'll also manage administrative tasks such as reservations, billing, and record-keeping using our in-house system. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with diverse groups of people.
📋 Tanggung Jawab Pekerjaan
- Manage all front desk operations including check-ins, check-outs, and guest inquiries.
- Handle reservations, cancellations, and modifications using our in-house reservation system.
- Process payments and manage billing for guest stays.
- Maintain accurate and up-to-date guest records and files.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
- Provide exceptional customer service to guests and partners.
- Assist in training and onboarding new staff members.
- Ensure compliance with company policies and procedures.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in front desk or administrative roles in the hospitality industry.
- Strong communication and interpersonal skills.
- Fluent in English and Bahasa Indonesia.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
- Experience with property management systems (PMS) is a plus.
- Ability to work in a fast-paced, high-volume environment.
- Proven ability to handle multiple tasks and priorities.
- Valid driver's license and reliable transportation.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang