Customer Service Representative (Freelance) - Printing Industry

Join Mangrove Corp – A Leader in the Printing Industry! Mangrove Corp, a dynamic and growing company specializing in high-quality printing services, is seeking a motivated Customer Service Representative (Freelance) to join our team in Yogyakarta.

As a Customer Service Representative, you will be the face of our company, ensuring that our customers receive the best possible experience. You will handle inquiries, resolve issues, and provide exceptional support to our valued clients. This role offers a unique opportunity to work in a fast-paced environment while contributing to the success of a company that is making a significant impact in the printing industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat
• Resolve customer issues promptly and professionally
• Provide information about our products and services
• Assist with order processing and tracking
• Maintain accurate records of customer interactions
• Collaborate with the sales and production teams to ensure customer satisfaction
• Stay updated on industry trends and best practices
• Participate in team meetings and training sessions

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the printing or related industries
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in using CRM software such as Salesforce or HubSpot
• Ability to work independently and as part of a team
• Fluency in both Indonesian and English
• Bachelor's degree in Business Administration, Communications, or a related field
• Certification in customer service or related field is a plus

🛠️ Keahlian

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